Reply To: %%item_name%% not populated
Hmm… I don’t see any of those email templates match what you posted before. :/
I know you said it’s an existing user, but maybe she wasn’t logged in when doing the purchase and got the New User email? It doesn’t look like the New User email, though, but I’m just trying to guess what could be going on here.
Were you able to reproduce that behavior making a test purchase following the steps the customer reported having done?
If you want me to take a closer look, you can email me to cristian at s2member.net, and let me know here that you did.